Bibotech - Automated equipment for beverage

Privacy Policy | Bibotech

1. Introduction

Welcome to Bibotech (“Company”, “we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, https://bibotech.eu/ (“Website”). By using our Website, you consent to the practices described in this policy.

We are committed to transparency and compliance with the General Data Protection Regulation (GDPR) and Belgian data protection laws.

Data Controller Information:

2. Information We Collect

We may collect the following types of information:

Personal Identification Information:

  • Name, email address, phone number
  • Company information when you contact us
  • Communication data from inquiries and support requests

Technical Data:

  • IP address, browser type, operating system, device information
  • Website usage data, pages visited, time spent
  • Error logs and performance metrics

Cookies and Tracking Technologies:

  • Usage data, analytics, preferences, and other tracking data
  • Detailed information is available in our separate Cookies Policy
3. How We Use Your Information

We use your information for the following purposes:

Service Provision (Legal Basis: Contract Performance)

  • To provide and improve our services
  • To respond to your inquiries and support requests
  • To deliver services you have requested

User Experience (Legal Basis: Legitimate Interests)

  • To personalize user experience
  • To analyze website performance and usage
  • To improve our website functionality

Communication (Legal Basis: Consent or Contract)

  • To communicate with you regarding inquiries, support, and updates
  • To send marketing communications (with your consent)
  • To notify you of service changes

Legal Compliance (Legal Basis: Legal Obligation)

  • To comply with legal obligations
  • To protect our legal rights and interests
  • To ensure website security and prevent fraud
4. Legal Basis for Processing Personal Data

Under the General Data Protection Regulation (GDPR), we process your data based on:

  • Your consent – for marketing communications and analytics cookies
  • The necessity to fulfill a contract – for providing requested services
  • Compliance with legal obligations – for legal and regulatory requirements
  • Our legitimate interests – for website improvement, security, and business operations

Where we rely on legitimate interests, we have balanced our interests against your rights and freedoms.

5. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights:

  • Right to Access – Request access to your personal data and processing information
  • Right to Rectification – Request correction of inaccurate or incomplete data
  • Right to Erasure – Request deletion of your data under certain conditions
  • Right to Restrict Processing – Limit the processing of your data in specific situations
  • Right to Object – Object to processing based on legitimate interests or for direct marketing
  • Right to Data Portability – Request transfer of your data in a structured format
  • Right to Withdraw Consent – Withdraw consent at any time where processing is based on consent

Exercising Your Rights:

Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Sharing and Recipients

Third-Party Services:
We may share your data with trusted third-party service providers (e.g., analytics, hosting, email services) to improve our services. These third parties are bound by data processing agreements and confidentiality requirements.

Legal Disclosure:
We may disclose your data when required by Belgian or EU law, or to protect our legal rights.

International Transfers:
If we transfer data outside the EU/EEA, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses.

8. Data Retention

We retain your data only as long as necessary for legal and business purposes:

  • Contact inquiries: 3 years from last contact
  • Service data: Duration of service relationship plus 1 year
  • Marketing data: Until consent is withdrawn
  • Technical data: 13 months for analytics purposes
  • Legal documents: As required by Belgian law

When no longer needed, data is securely deleted or anonymized.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings or our cookie preference center.

For detailed information about our cookie usage, please see our separate Cookies Policy.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

  • Email notification to users who have provided contact details
  • Prominent notice on our website
  • Direct notification for material changes requiring new consent

We will not use “check back regularly” clauses – you will be actively notified of material changes that affect your rights.

11. Data Protection Authority

You have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit / Autorité de protection des données
Rue de la Presse 35
1000 Brussels, Belgium
Phone: +32 (0)2 274 48 00
Website: www.dataprotectionauthority.be

12. Contact Information

For any questions or concerns about this Privacy Policy, please contact us at:

For specific privacy or data protection matters, you can also reach us at the same email address.

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